Concierge & Support
How Can We Help You?
Our London-based team is available 24/7 to assist with orders, fragrance consultations, and shipping inquiries.
💬 WhatsApp Concierge
Best for: Instant recommendations, urgent order updates, and personalized scent advice.
Chat directly with Oscar, our Head of Client Experience. He can help you choose the perfect scent based on your preferences.
+852 7073 7714
Start Chatting NowAvailable 24/7 • Typical reply: Under 5 mins
✉️ Client Relations Email
Best for: Detailed order inquiries, partnership proposals, and returns.
Our support team monitors this inbox around the clock to ensure no query goes unanswered.
scentlab33shop@gmail.com
Send an EmailAvailable 24/7 • Typical reply: Within 2 hours
📍 Frequently Asked Questions
Where is my order?
You will receive a tracking link via email as soon as your order is dispatched. If you haven't received it, please check your spam folder or contact us.
Do you ship internationally?
Yes, we ship globally from our logistics centers. Delivery times vary by location.