Shipping policy

ScentLab33 Shipping & Delivery Policy
1. Dispatch & Processing (Stabilization Period)
All ScentLab33 fragrances are artisanal creations. Due to the high concentration of natural oils, orders undergo a mandatory 72-124hour stabilization and quality-check phase before dispatch.

Order Finalization: Once an order is placed, it is entered into our automated fulfillment system. No cancellations or modifications (address, scent, or quantity) are permitted after 6 hours of order placement.

2. International Specialized Logistics (IATA Class 9)
Perfume is classified as Class 9 Dangerous Goods (Flammable Liquids) under international aviation laws.

Transit Hubs: To comply with safety regulations, orders are routed through specialized global logistics hubs 

Tracking Gaps: Tracking numbers are issued upon exit from our laboratory but may remain "Pending" or "In Transit" without updates for 10–14 business days while the cargo undergoes specialized aviation manifesting and safety clearing. This is a standard regulatory requirement and does not constitute a lost package.

3. Delivery Timelines & Estimates
All delivery dates provided are estimates only and are not guaranteed.

Standard Window: International delivery typically takes 14–30 business days, depending on customs clearance and local postal efficiency.

Force Majeure: ScentLab33 is not liable for delays caused by customs backlog, airline rescheduling, labor strikes, or regional holidays.

4. Accuracy of Information (The Buyer’s Duty)
The buyer is solely responsible for providing a complete and accurate shipping address and a valid local contact number.

Non-Delivery: If a package is returned to us or held by customs due to an incorrect address, missing phone number, or failure to answer the courier’s call, the buyer is responsible for the original shipping cost plus a 40% restocking fee.

Redirecting: We cannot redirect packages once they have reached the destination country.

5. Customs, Duties, and Import Taxes
ScentLab33 ships on a DDU (Delivered Duty Unpaid) basis.

The buyer is responsible for all import duties, taxes, and brokerage fees.

If a buyer refuses to pay customs fees and the package is abandoned or destroyed by authorities, no refund will be issued.

6. Risk of Loss (FOB Shipping Point)
Ownership and risk of loss pass to the buyer at the moment the goods are handed over to the initial carrier.

Stolen/Lost Packages: ScentLab33 is not responsible for packages marked as "Delivered" by the carrier but not received by the buyer (e.g., mail theft). In such cases, the buyer must file a claim directly with their local postal service (e.g., USPS, Royal Mail, Australia Post).

7. Return & Refund Restriction (Hygiene Policy)
Due to the nature of fragrance products and international shipping constraints:

All sales are final. * We do not accept returns for "Change of Mind" or "Scent Preference."

Fragrances are considered hygiene-sensitive items. Once the protective seal or box has been opened, the product is ineligible for return or refund under any circumstances